Dear pizza lovers! We return this week with a delicious pizza special…caramelised onion, gorgonzola, fresh pear and rocket on an olive oil base. Those who don’t do vegetarian can add a ribbon or two of prosciutto and we are certain that they will be delighted!
There’s also a fresh batch of homemade tiramisu on standby – made with espresso, amaretto and amore how can you resist?
We’d like to thank everyone for your support last week. We know our experience resonated because we usually get about 500 views on our social media each week whereas last week was in excess of 3,500! You can read the whole story on Facebook. We continue to work with Telstra (haven’t heard from them yet), TIO (they’ve requested more information) and NBN Co. (application closed) seeking redress. Apparently there is a diversion in place however it seems to be patchy with some getting through and others not. I just called again and received an ‘out of service’ message. So who knows?
Our move to mobile will be permanent so if you haven’t, please do update your contact number for us to 0497 220 199. If you don’t get through the first time, please keep trying. It’s not perfect (what is?), but we are doing our best to work with the new system – there is no longer a recorded message as we always have the phone with us now. If you’re calling during service and receive the ‘please leave a 10sec message’ voice, please know we are on another call and that you should try again! We’ve extended the ring time as long as we can. This is no different to when we had the landline. Please don’t text orders as during the pace of service we simply don’t have time to stop and read!
Although we were contacted by the ABC for interview and Lisa Chesters was FB tagged, we’re tired of talking about the whole episode and simply would like to move forward. So unless there’s critical update, we’re going to let this rest. We’re choosing to look at this change as an opportunity rather than a problem. Moving to prepaid will hopefully enable a better level of customer service because we’ll be able to take your calls even when we’re not actually at the shop!
If you’re a business that’s due to move to NBN Co. in the next little while we would encourage you to have a Plan B in place. Whether that means having phones diverted, a data dongle/hot spot for internet service or a mobile phone service in place. The stress associated with loss of business and waste of hours on the phone to the provider makes it worth it.
So bookings and telephone orders can now be placed by calling 0497 220 199!
We’ll be open Wednesday to Friday from 5pm and Saturday from 3pm and we hope that we’ll see you….albeit in a more calm setting! 
Bella Fresca Pizzeria... Castlemaine's most delicious woodfired pizza 